Frequently Asked Questions

Everything you need to know about bringing APPARATUS into your home.

What is the lead time for furniture and lighting orders?

Most of our handcrafted pieces are made to order. Standard lead times range from 8 to 12 weeks, depending on the complexity of the design and current production volume.

Do you offer international shipping?

Yes, APPARATUS ships worldwide. International shipping costs are calculated at checkout based on the dimensions of the crate and the destination country.

Can I request custom finishes for my order?

We offer a curated selection of signature finishes for our brass, wood, and marble components. For fully bespoke finish requests, please contact our concierge team for a custom quote.

What is your return policy for home goods?

Due to the artisanal nature of our products, all made-to-order items are final sale. In-stock accessories may be returned within 14 days of receipt, provided they are in original packaging.

How do I care for my APPARATUS pieces?

We recommend using a soft, dry microfiber cloth for dusting. Avoid harsh chemicals or abrasive cleaners, as they may damage the hand-applied patinas and delicate finishes.

Is assembly required for lighting fixtures?

Most fixtures arrive partially assembled. We highly recommend that all hardwired lighting be installed by a licensed professional electrician to ensure safety and proper functionality.